Digital & eCommerce Manager.

We’re excited to announce a rare opening for a Digital & eCommerce Manager to join a fast-growing travel start-up, which up until recently has flown largely under the radar. If you’re passionate about transforming how people explore the world, this is your chance to make an impact. *NB, we’re open to sponsoring experienced candidates ready to live and work in beautiful South East Queensland. 

"Must be based in South East QLD"

Why Join Us?
Enjoy a flexible salary structure based on experience and a hybrid work model that allows you to work remotely up to 90% of the time. This role offers an opportunity to shape innovative travel solutions while achieving a fulfilling work-life balance.

About the Company
Our start-up is dedicated to enhancing travel experiences and empowering adventurers with cutting-edge technology. With a focus on user experience and continuous improvement, we are pioneering new ways to connect travellers with unforgettable journeys. Join us in our mission to elevate the travel industry!

About the Role
As a Digital & eCommerce Manager, you will be instrumental in redefining our digital strategy across various platforms. Your key responsibilities will include;

• Strategic Planning: Developing and implementing online sales strategies to meet business goals and increase revenue.
• Website Management: Overseeing the company's website and ensuring it is user-friendly, optimised for search engines, and aligned with our strategic branding initiatives.
• Digital Marketing: Executing marketing campaigns across various digital channels, such as social media, email, and paid advertising, to attract and engage the right customers.
• Analytics and Reporting: Analysing website performance, customer behaviour, and sales data using tools like Google Analytics to inform strategies and improve outcomes.
• Collaboration: Working with cross-functional teams, including brand & Digital marketing, UX/UI design, and customer service, to enhance the overall digital customer experience.
• Customer Insights: Gathering and utilising customer feedback and market research to tailor offerings and improve user experience.
• Budget Management: Managing budgets for digital marketing initiatives and eCommerce operations to maximise ROI.

Our Ideal Candidate

• Demonstrated experience in driving online sales and implementing digital marketing strategies across various platforms, that get results. 
• A track record of successfully improving website performance through systematic testing and various CRO strategies. This involves analysing user behaviour, identifying bottlenecks in the conversion funnel, and implementing data-driven changes that lead to measurable increases in conversion rates.
• Extensive experience in a business-to-consumer eCommerce setting, with a strong understanding of customer needs and preferences. This background equips you to develop targeted marketing strategies, enhance user experience, and drive customer loyalty in a competitive online marketplace.
• Proficiency in utilising tools like GA, Adobe Analytics, or similar platforms to gather insights into user behaviour, and track key performance indicators, to inform strategic decisions. This experience enables the identification of trends and opportunities for optimisation across digital channels.
• Proven ability to lead and mentor a diverse team of digital professionals, including UX/UI designers, content creators, and brand marketing specialists. This involves fostering collaboration, providing guidance on best practices, and ensuring alignment with overall business goals.

Company perks include

• Flexible Work Arrangements: Options for remote work, flexible hours, and hybrid models to support work-life balance.
• Professional Development: Opportunities for ongoing training, workshops, and access to online courses to enhance skills and career growth.
• Wellness Programs: Health and wellness initiatives, including gym memberships, wellness allowances, mental health resources, and yoga or meditation sessions.
• Generous Parental Leave: Extended maternity and paternity leave policies that go beyond the statutory requirements, often including paid leave for both parents.
• Employee Stock Options: Offering equity in the company, allowing employees to benefit from the company’s growth and success. *provided individual OKRs & KPIs are met.
• Team Retreats and Events: Annual team-building activities, offsite retreats, and social events to foster collaboration and strengthen team bonds.
• Pet-Friendly Policies: Our employees bring their pets to work & provide pet-related benefits, such as subsidising pet insurance. (Who doesn't love pets, they're great for team morale at work).
• Career Progression Support: Clear pathways for advancement, mentorship programs, and regular performance reviews to facilitate career growth.

This is a unique opportunity with a small team, that for the first time since 2019 is in market hiring again.

Please contact Gigha Burt | Gigha@blackroc.co | 0407 464 411

At BLACKROC Recruitment, we prioritise diversity, equity, and inclusion. We believe a diverse workforce strengthens our organisation and improves the experiences we offer to our clients and candidates.

We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals from various cultural and linguistic backgrounds, and those with disabilities.

We aim to create an inclusive environment where everyone feels valued and respected. We understand that diversity drives innovation and success, and we are here to support all candidates during the recruitment process. Should you need any accommodations or assistance, please feel free to reach out. Let’s work together to build a more inclusive future for all!