Job details
- Location
- Brisbane
- Job Type
- Permanent
- Ref
- 1278834
- Posted
- 3 months ago
Job details
- Location
- Brisbane
- Job Type
- Permanent
- Ref
- 1278834
- Posted
- 3 months ago
About the Company
This company is one of Australia’s fastest-growing provider of aged care solutions. As a team member, you will contribute to a collaborative environment that values and respects our employees. We cultivate real professional development, innovation, and a sense of ownership, all aimed at equipping you to deliver exceptional service.
About The Role
This particular team that is hiring is the heart of the business and has a genuine interest in enabling its customers to live better lives at home. This is an exciting opportunity for a young leader to manage a team of up to 20 people, who are responsible for a portfolio of ~200 clients, each.
You will ultimately have team leadership experience, whereby you've been responsible for leading and managing a team of phone-based customer service representatives.
Job Description
Gigha Burt | Gigha@blackroc.co | 0407 464 411
This company is one of Australia’s fastest-growing provider of aged care solutions. As a team member, you will contribute to a collaborative environment that values and respects our employees. We cultivate real professional development, innovation, and a sense of ownership, all aimed at equipping you to deliver exceptional service.
About The Role
This particular team that is hiring is the heart of the business and has a genuine interest in enabling its customers to live better lives at home. This is an exciting opportunity for a young leader to manage a team of up to 20 people, who are responsible for a portfolio of ~200 clients, each.
You will ultimately have team leadership experience, whereby you've been responsible for leading and managing a team of phone-based customer service representatives.
Job Description
- Facilitate care plans and monitor budgets while providing case management for clients.
- Conduct regular check-ins to assess client goals and make necessary adjustments to plans.
- Approach sensitive topics, such as changes in care needs or funding, with compassion and a solutions-oriented mindset.
- Escalate concerns related to health or wellbeing through established clinical pathways.
- Oversee administrative tasks to ensure compliance with Aged Care Quality Standards.
- Build positive relationships with clients, their families, and service providers.
- You are a great listener
- You can ask good questions
- You have leadership potential
- You value long-term relationships
- You are good and taking on feedback
- You are competitive, (in a friendly way).
- You enjoy taking great notes and enjoy learning
- Proficient computer skills with knowledge of Microsoft 365
- You're known to have an empathetic leadership style, you can lift others up!
Gigha Burt | Gigha@blackroc.co | 0407 464 411