Case Manager

About This Role

Key Responsibilities

• Independently manage a caseload of complex workers’ compensation referrals from receipt through to resolution
• Review and assess documentation to ensure legislative and procedural requirements are met
• Liaise with workers, insurers, representatives and tribunal members, providing guidance and technical advice
• Manage sensitive and sometimes challenging matters with professionalism, empathy and discretion
• Coordinate tribunal hearings, scheduling and stakeholder availability
• Maintain accurate electronic case records and contribute to continuous process improvement

Requirements

• Experience in case management within workers’ compensation, insurance claims, dispute resolution or a similar regulated environment
• Practical understanding of workers’ compensation legislation and its application
• Strong customer service and complaints management experience
• Confident managing complex caseloads, competing priorities and strict deadlines
• Excellent communication and stakeholder engagement skills, with the ability to navigate sensitive situations

Preferred Skills and Qualifications

• Experience within a tribunal, court, regulatory or government environment will be highly regarded