PermanentProject & Program Management

Delivery Manager - Dynamics 365 (D365)

BLACKROC Recruitment

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Location: Brisbane, QLD (Fortitude Valley, Hybrid)
Salary: Circa $200,000 package + discretionary bonus
Type: Permanent
Posted: 29 Oct 2026

About This Role

This Delivery Manager role comes with real authority and a leader good humans want to work for.

The business is a family-owned agribusiness, founded in the 1700s and now run by the seventh generation of the founding family. It's partway through a multi-year transformation on Microsoft, and the groundwork is done.

The CRM has just moved from Salesforce to Dynamics 365 Sales, governance is in place, and a Digital Adoption Lead is making sure people use what was delivered. Your job is to turn a steady stream of business requests into predictable, regular releases.

You'll report to the Head of ICT ANZ, an approachable, responsive and clear communicator who is a calculated, deep thinker and good to work with. His team respects him, turnover is low, and people who join him tend to stay.

You'll have no direct reports. Delivery happens through business leaders across Research, Production, Supply Chain, Finance and Sales; an ICT team in Brisbane and Auckland; and external implementation partners.

Key Responsibilities

Run the pipeline for ERP (D365 Finance and Operations), CRM (D365 Sales), BI and AI: intake, prioritisation, scheduling and release
Keep the support queue and planned work in balance
Chair the ERP, CRM and Data working groups and report to the Steering Committee
Hold partners to scope, budget and schedule: statements of work, change requests and timesheets checked against invoices

Requirements

Around 10 years leading business systems delivery as a Delivery Manager, Service Delivery Manager or senior project manager
Delivered Dynamics 365 and know it well enough to challenge a partner's scope and estimate without configuring it yourself. Finance and Operations is preferred, and Sales is valued
Run continuous releases and an ITSM queue side by side
Managed vendors with full budget accountability
Got senior people to agree on priorities when none of them reported to you
A habit of getting to the point, with short, plain updates for a Steering Committee of non-technical leaders
Australian working rights required

Preferred Skills and Qualifications

Agriculture, manufacturing or supply chain experience
Power Platform exposure
Delivery across Australia and New Zealand

Benefits & Perks

Fortitude Valley office, five days a week for your first six months. After that, Tuesday to Thursday in the office, with Monday and Friday at home
Some travel to Australian and New Zealand sites, including an induction trip in your first month
Starting early 2027

Diversity, Equity & Inclusion

At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.

We welcome applications from individuals of diverse backgrounds, including those with lived experiences.

If you require any adjustments during the recruitment process, please don't hesitate to reach out to the BLACKROC Consultant.

Contact the Recruiter

Get in touch about this role. Resume attachment is required.

Jason Roulston

Founder & Managing Director

jason@blackroc.co

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