Case Manager

About This Role

Key Responsibilities

• Coordinate and schedule tribunal appointments with relevant stakeholders
• Manage electronic case files, including document preparation, PDF bookmarking and accurate data entry
• Prepare, type and distribute tribunal findings accurately and within required timeframes
• Liaise with workers, representatives, insurers and tribunal members throughout the tribunal process
• Support face-to-face and virtual hearings, including technology and connectivity
• Provide administrative and secretariat support to tribunal members
• Manage reception and provide a professional and welcoming experience to visitors
• Process tribunal-related invoices and payments
• Coordinate travel and regional tribunal arrangements as required
• Contribute to improving processes and supporting the wider team

Requirements

• Strong administration, data entry and organisational skills
• Excellent attention to detail and the ability to manage competing priorities and deadlines
• Strong written and verbal communication skills
• Experience with electronic file management and Adobe
• Advanced Microsoft Word skills and ideally Dictaphone typing experience
• The ability to confidently work with a diverse range of stakeholders, including people with complex needs
• The ability to work autonomously while contributing effectively within a team
• The capacity to quickly learn medical terminology and workers compensation legislation